Privacy Policy

Last updated: January 2026

Introduction

Debris Diagnosis ("we," "us," "our," or the "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our diagnostic platform for post-renovation cleanup assessment. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sanslesplumes.com and interact with our services.

We operate as a diagnostic platform helping contractors and property managers identify specific debris and contamination types to streamline renovation cleanup and project handover. Your trust is essential to our mission, and we take data protection seriously.

Information We Collect

We may collect information about you in several ways:

• Contact Information: When you submit an inquiry form, request a consultation, or contact us directly, we collect your name, email address, phone number, company name, and project details to respond to your request and provide diagnostic guidance.
• Project Data: If you use our diagnostic platform, we collect information about the renovation project, including room types, contamination descriptions, surface materials, and photographic or visual documentation you provide to help identify debris and contamination types.
• Usage Information: We automatically collect certain information about your device and how you interact with our website, including IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs. This helps us understand user behavior and improve our services.
• Cookies and Similar Technologies: We may use cookies, web beacons, and similar tracking technologies to enhance your experience, remember your preferences, and analyze site performance. These may include session cookies (temporary) and persistent cookies (longer-term).
• Analytics Data: We may use analytics tools to track aggregate usage patterns, identify popular features, and measure the effectiveness of our diagnostic guidance. This data is typically anonymized and does not identify you personally.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide diagnostic assessments of renovation cleanup needs.
• To deliver contamination identification guidance and removal protocols tailored to your specific project.
• To improve our diagnostic platform, website functionality, and user experience.
• To send you relevant updates, newsletters, or service announcements (only with your consent where required by law).
• To comply with legal obligations and enforce our Terms of Service.
• To prevent fraud, abuse, and unauthorized access to our platform.
• To analyze usage trends and optimize our content and service delivery for contractors and property managers.

Sharing of Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may engage third-party service providers (such as hosting providers, email delivery services, and analytics platforms) who process information on our behalf under strict confidentiality agreements and data processing terms.
• Legal Compliance: We may disclose information if required by law, regulation, court order, or government request, or to protect the rights, privacy, safety, or property of Debris Diagnosis, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal obligations. Specifically:

• Contact information from inquiry forms is retained for up to 3 years to support ongoing communication and service delivery.
• Project diagnostic data is retained for the duration of your engagement with our platform, plus 2 years for quality assurance and improvement purposes.
• Analytics and usage data are typically retained in aggregated form for up to 12 months.
• You may request deletion of your personal data at any time, subject to legal retention requirements.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You may request that we limit how we use your information in certain circumstances.
• Right to Data Portability: You may request that we provide your information in a structured, commonly used format.
• Right to Withdraw Consent: If we process your information based on your consent, you may withdraw that consent at any time.
• Right to Object: You may object to certain types of processing, including marketing communications.

As we operate in Italy and serve the European Union, your rights are protected under the General Data Protection Regulation (GDPR) and Italian data protection law. To exercise any of these rights, please contact us using the information provided below.

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, and access controls. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites and services that are not operated by Debris Diagnosis. This Privacy Policy applies only to information collected through our website and services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites before providing your information.

Children's Privacy

Our services are designed for contractors and property managers and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

International Data Transfers

Debris Diagnosis is based in Milan, Italy, and your information is processed and stored within the European Union. If you access our services from outside the EU, your information may be transferred to, stored in, and processed in the EU in accordance with applicable data protection laws.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:

• Email: hello@sanslesplumes.com
• Phone: +39 356 591 7543
• Website: sanslesplumes.com
• Location: Milan, Lombardy, Italy

We will respond to your request within 30 days or as required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this page and, where required by law, by obtaining your consent. Your continued use of our website and services following the posting of revised Privacy Policy means you accept and agree to the changes.